Orders & Shipping
Standard delivery takes 5–7 business days across India. Express delivery (2–3 business days) is available in select cities. International shipping may take 10–15 business days.
Yes! Free shipping is available on all orders above ₹5,000 within India. Orders below ₹5,000 incur a flat shipping fee of ₹99.
Yes. Once your order is dispatched, you will receive a tracking number via email/SMS. You can also use our Track Order page.
Yes, we ship to select countries. International shipping charges and delivery times vary by destination. Contact us for details.
Products
Yes, our premium gemstones come with lab certification from recognised gemological laboratories. Certification details are mentioned on the product page.
Certain products like rudraksha, yantras, and kavach are energised through traditional Vedic rituals. This is mentioned on the product page.
You can contact our Vedic astrology expert for a personalised recommendation. Email us at info@GemsStore.com with your birth details.
Yes, we offer custom sizing for bracelets and custom engraving on yantras. Contact us for customisation requests.
Returns & Refunds
We accept returns within 7 days of delivery for unused products in original condition. Please refer to our Refund Policy for complete details.
Email info@GemsStore.com with your order number and reason for return. Our team will guide you through the process.
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Account & Payments
Yes, an account helps you track orders, manage wishlist, and access order history. Registration is quick and free.
We accept all major credit/debit cards, UPI, net banking, and Cash on Delivery (COD) across India.
Absolutely. All payments are processed through SSL-encrypted, PCI-compliant payment gateways. We do not store your card details.
Our team is happy to help. Reach us via email or phone.